Just a note to say how pleased Glenda and I are with the spa pool. We have used it every day since we filled and heated it. The spa is excellent, price good, delivery as agreed and communication through Hannah could not have been better. We could not have wished for more. Thanks once again.
A big thanks to the team for the outstanding service in every aspect of us purchasing a Spa Family Hot Tub. It was just such an easy, stress-free process from start to finish and I couldn’t be happier with the result and the finished product just looks amazing even right down to the delivery guys who were terrific. I know that this experience has been incredible as I’m not afraid to say we had an absolutely shocking experience with Colonial Hot Tubs a year ago (it has taken us this long to look around again). After we paid a 50% deposit, it took them 6 weeks to let us know an estimated delivery date. Only after I followed up they told me it was going to take 4 months (no mention of this at the time of sale). We were not informed that their spa needed a 34amp plug not a standard 15amp. On the installation date they didn’t turn up, and after I called they said ‘Oh we can’t do you today (Fri), we’ve moved you to Monday’. After having gone through this, I got my lawyer to cancel the order so you can imagine the completely different end of the spectrum experience we’ve had with the Spa Family. I can’t thank you enough! Well done!